Home Delivery

In the News

Iceland Post Deploys Descartes Route Planning Solution for Expanding Delivery Operations

Read the press release

On-demand Web Seminar

Delivery: The New Moment of Truth

watch the Web Seminar

Customer Highlight Video

John Lewis Partnership Upsells Home Delivery Choice with Sheera Logistics

Watch the video

Create a Differentiated Customer Delivery Experience, Reduce Delivery Costs and Increase Revenue Through Value-added Services

Dynamic Delivery Appointment Booking

Book customer delivery appointments during the order process to provide a unique customer experience, upsell value-added services and reduce delivery costs

Optimized Same-Day Delivery Booking

Offer time-definite same day delivery through appointment booking integrated with real-time GPS-based vehicle tracking

Continuous Route Optimization

Optimize the delivery plan to increase delivery capacity and reduce delivery costs

Real-time Delivery Execution and Tracking

GPS-based real-time vehicle tracking combined with AI-based ETA monitoring to manage the delivery execution as it occurs

Integrated Mobile App

Enable bi-directional real-time communications for managing route execution, status updates and capture proof-of-delivery information

Notifications

Engage customers from purchase through the delivery cycle thorough automated email, voice or text to help reduce failures and improve the customer experience

Home Delivery success is all about enhancing the customer experience, minimizing costs and increasing revenue. Sheera Logistics can help turn what has been a cost-focused activity into one that is a customer-facing and more profitable competitive advantage. Enable customers to pick the delivery times and service options during the order process but based on parameters that are good for business. Increase revenue though selling premium delivery services such as tighter time windows, faster deliveries and enhanced installations.

Key Benefits

Differentiate the customer experience through time-window options
Increase revenue through value-added and expedited services such as same-day or time windows choices
Reduce costs by steering consumers to lower cost delivery options and optimizing delivery plans

Improve delivery execution through real-time tracking, AI-based exception management and 2-way electronic driver communication
Enhance customer service with mobile-enabled proof of delivery and automated pre- and post-delivery notifications

— Andrew Gay, Systems Manager, John Lewis Partnership

"Customer service is paramount at John Lewis and Sheera Logistics Reservations and Sheera Logistics Route Planning solutions are integral to our strategy of offering more extensive, but unified, delivery services across all of our channels."